External assessing body Chamber Certification Assessment Service Ltd (CCAS) carried out a five day combined annual assessment of Ward Security during February 2015 that included a reverification assessment for the SIAApproved Contractor Scheme for Security Guarding, Door Supervision, CCTV and Keyholding sectors, as well as a surveillance audit for ISO9001:2008 (Quality), and a renewal / full audit for BS18001:2007 (Health & Safety). Auditors visited nine customer sites in the West, London and Manchester regions and conducted interviews with over 50 Ward Security employees and eight customers.
In his report, Keith Leyland, CCAS ACS Assessor stated “The Company’s approach to improvement is excellent. The Assessor reviewed very many examples in all areas of customer services, fleet management, compliance, finance, HR and operations where the Company has applied the Plan-Do-Check-Act principle to developing improvement.”
Speaking about the achievement, Nikhil Kamboj, Compliance Director at Ward Security said “Despite 25% growth since last year, Ward Security has surpassed expectations in producing its best ever ACS score comfortably putting us in top 1 to 2% of the SIA regulated suppliers”.
David Ward, Managing Director of Ward Security added “We are both delighted and proud to have achieved this record score for the company. Managing growth while maintaining standards takes an extraordinary level of commitment and dedication from all staff, so our thanks must go to all management and staff across the business. This achievement shows that our systems are robust, effect and more than adequate to accommodate substantial business growth. It also illustrates to our customers that our growth has not compromised the level of service we deliver. Indeed, the quality of our service has improved as the company has grown.”
Ward Security has a head office in London and a network of regional offices including Rochester, Bracknell, Manchester and a newly opened office in Scotland. Ward Security provides a broad range of bespoke, integrated and flexible security services working with clients in the public and private sector. Areas of specialist expertise include the provision of search and selection guard dogs, wireless intruder detection systems and concierge services through its new Ward Belgravia division.