TC Security Services, part of TC Facilities Management (TCFM), are celebrating an increase in their ACS score to 164 points, awarded to them in their annual audit. This means its position in the Top 2% of the SIA listed companies within the Approved Contractor Scheme is retained. In addition, auditors highlighted many areas of good practice during the 4-day audit along with no areas needing improvement.
Gaining and retaining SIA approved Contractor Scheme status gives both existing and potential customers the confidence that the service has been independently assessed against recognised standards and procedures and that all the security personnel have been correctly trained for the role they are performing.
The 4-day audit witnessed a full scrutiny of the TC Security Services operation with Auditors visiting both the Head Quarters and satellite offices along with a mix of varied customers who receive services from TC Security Services.
Good practices highlighted by the auditors included:
• Adopting innovative technology to capture data that shows live ongoing statistics against company KPIs.
• Robust ‘Right to Work’ processes.
• Encouraging and providing access to the SIA training programme for officers.
Also mentioned by the Auditors was the high level of satisfaction with the services provided by TC Security Services highlighted by customer interviews while visiting sites during the audit.
Comments made throughout the assessment include;
“Staff are very responsive” – Consumer.
“The service has remained the same, very good” – Customer.
“He (the officer) is an absolute diamond” Customer
“Thoroughly professional. No problems with them at all” – Customer
“I joined from another company (under TUPE) and this is much better” – Security Officer
“Very impressed, he has made the job his own! Very polite and helpful” – Consumer
“An effective and worthwhile service at a good price” – Customer
In response to the Audit score, Steve Boyden, Managing Director of TC Security Services said,
“To achieve an ACS score of 164 you need every department in the company to contribute 100%. However, the real unsung heroes responsible for this score are our dedicated team of security officers, who day in, day out go that bit further in ensuring our service delivery is second to none! Well done to you all, you are indeed a credit to TC Security Services!”
Richard Chappell, CEO of TC Facilities Management added,
“This superb SIA audit performance by TC Security Services is testament to a team approach. The combined efforts of the management team, our Compliance Department and employees right across the business display their total focus, professionalism and commitment to their clients have produced this much deserved result.”